Solutions & Flexibility
Although we pride ourselves on offering a full turnkey solution, we also offer our clients the flexibility of acquiring any of our services and expertise in isolation. We understand that needs can differ and as a result we will work at any level of involvement, offering any one or more of the following services:
Arguably the most important step in implementing a smart home solution is understanding the your requirements. We take this process very seriously as it sets the tone for how you are going to live or work in your home or office in the years to come. It’s very easy for a technology company to say: “You need this, you need that, we’ll give you some of these and a few of those…” – it’s another thing for them to put themselves in the your shoes and ask the questions that you would want to be asked, to ensure you they provide a solution that the you want to use.
That’s the Simpletech difference – we care.
Using our experience, we inform you of the options available to you as well as the associated advantages and disadvantages, and assist you in making an informed decision thereafter.
We are specialists in designing extra-low-voltage services for residential and commercial developments. We do it virtually every day of our lives. Our solution architects, engineers and draftsman work hand-in-hand with your entire professional team ensuring that you have the best possible set of electrical drawings for your project. Architects are focused on spatial flow and finishes, interior designers focus on furniture layouts and general aesthetics – we focus on electrical design. By liaising with other engineers on the project as well as the architects and designers, we find ways to integrate technology into your home without compromising on the overall look and feel.
We don’t believe that technology is meant to take over your home, it’s meant to enhance it and bring it to life, while being as invisible as possible (unless you have super high-end speakers you want to show off!).
From day one of working with Simpletech, you’ll notice the level of care and attention to detail we place on even the smallest decisions. The devil really is in the detail and there is no other way to achieve a compromise free, well thought-out solution. Our involvement doesn’t progress immediately from being appointed to installing our equipment. There is a large amount of project management, consultation and coordination that takes place between us, the professional team and various other sub-contractors to ensure that all are on the same page and have the same set of information to work with.
You can have the greatest home cinema equipment in the world, but if the electrical pipes aren’t in, the joinery isn’t designed to perfectly house the equipment and the furniture isn’t positioned optimally for cinematic viewing, then what is the point?
Our stance is quite simple – do it right, do it once.
Every solution is only as good as the infrastructure it sits on, the equipment used and the workmanship of the installation and programming. Knowing this, we have spent countless hours working with hundreds of brands, hand-picking the very best products that work well in their own right as well as with other products. This can be likend to a well-balanced meal; some ingredients work well with each other and others don’t. We’ve done the homework for you and we know the recipes that taste good.
Further to product selection, our installation teams have undergone rigorous training to enable them to operate with best practice principles at heart all the time. The finest attention to detail is taken with even the most mundane of tasks, such as neatening the cables coming into the server room.
You know how they say a tidy workplace is a productive workplace? Well, a meticulous installation is a maintainable installation.
We are all about client satisfaction. It’s one thing to make a happy client, but it’s another thing to keep a client happy. We’re very aware that a happy client equals future clients, so taking shortcuts and dropping the ball is not an option.
With a dedicated team for service and maintenance, we strive to ensure constant uptime for our clients systems. In addition to general service calls, we offer all clients the option of a service-level-agreement (SLA) which guarantees response time as well as proactive maintenance. The trick to minimizing service calls is arranging maintenance calls first – we generally do this every one to six months depending on the solutions installed.