Maintenance & Support
We are all about client satisfaction. It’s one thing to make a happy client, but it’s another thing to keep a client happy. We’re very aware that a happy client equals future clients, so taking shortcuts and dropping the ball is not an option.
With a dedicated team for service and maintenance, we strive to ensure constant uptime for our clients systems. In addition to general service calls, we offer all clients the option of a service-level-agreement (SLA) which guarantees response time as well as proactive maintenance. The trick to minimizing service calls is arranging maintenance calls first – we generally do this every one to six months depending on the solutions installed.